Month: June 2019

How to Check UCCX CAD (Agent, Supervisor) License Utilization

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To check the license utilization in UCCX, we can use putty to login into the cli of UCCX. With the following given command we can see that how many licenses are being used. Following command will also provide us the detail about the total available and consumed licenses. Also you will get the IP addresses …

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How to delete ITL files from 78XX/88XX IP Phones

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UCCX Minor Upgrade

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Scenario: Last month we had upgraded our Contact Center Express UCCX from version 10.6.1.11002-15 to version 10.6.1.11003-29. It was a minor upgrade. Here are the steps that were taken during the this upgrade. I have done the same thing in my lab for this post. Before the upgrade please confirm the following steps if you …

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