CUCM – Original Called Number Displayed After Transfer


For example, User x1111 called UCCX Trigger 84315 and when it connects the call with Agent 3333. User-1 can only see 84315 not the agent extension and detail.

For this we need to check in the call manager.

1- Login into CUCM GUI.

2- Open System -> Services -> Call Manager

3- Search “Always Display Original Dialed Number” and change it to False it is true.

4- You can check the name display option if you need to change after transfer the call.

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