Scenario :-
This post is related to two topics
1- How to change UCCX IP’s via CLI
2- UCCX AXL Provider Login Failed
After the change in IP of CUCM cluster, UCCX AXL services were not completely up and running. I was unable to see AXL services are registered in UCCX CM Service Manager. I dragged and selected new IP’s but still AXL was not registered.
Steps taken initially to resolve the issue
- Created new AXL user in CM and assigned in the UCCX AXL Service
- Restart Engine
- Tried synching data
- Restarted Cluster
When I checked in the CLI for AXL user, there were still old IP’s configured in the system and AXL, JTPAI and RMCM still selected on them. I manually added new IP’s via CLI with the below method.
- admin: show uccx provider ip
- admin: show uccx provider ip axl
- admin: show uccx provider ip jtapi
- admin: show uccx provider ip rmcm
JTAPI
admin:show uccx provider ip jtapi
UCCX JTAPI Provider is 10.10.110.1,10.10.110.2
Node specific information: 10.80.80.11,10.70.80.12
Command successful.
admin:
admin:set uccx provider ip jtapi 10.80.80.11,10.70.80.12
UCCX JTAPI Provider is set to 10.80.80.11,10.70.80.12
Node specific information: 10.80.80.11,10.70.80.12
Please restart Unified CCX for the changes to take effect!!
and then please restart Cisco Tomcat using CLI command “utils service restart Cisco Tomcat”!!
Command successful.
admin:
RMCM
admin:show uccx provider ip rmcm
UCCX RMCM Provider is 10.10.110.1,10.10.110.26
Node specific information: 10.80.80.11,10.70.80.12
Command successful.
admin:
admin:set uccx provider ip rmcm 10.80.80.11,10.70.80.12
UCCX RMCM Provider is set to 10.80.80.11,10.70.80.12
Node specific information: 10.80.80.11,10.70.80.12
Please restart Unified CCX for the changes to take effect!!
and then please restart Cisco Tomcat using CLI command “utils service restart Cisco Tomcat”!!
Command successful. admin
AXL
admin:show uccx provider ip axl
Cisco Unified Communications Manager IP is 10.10.110.1,10.10.110.26
Node specific information: 10.80.80.11,10.70.80.12
Command successful.
admin:
admin:set uccx provider ip axl 10.80.80.11,10.70.80.12
Cisco Unified Communications Manager IP is set to 10.80.80.11,10.70.80.12
Node specific information: 10.80.80.11,10.70.80.12
Please restart Unified CCX for the changes to take effect!!
and then please restart Cisco Tomcat using CLI command “utils service restart Cisco Tomcat”!!
Command successful.
admin:
You can check the AXL Service Provider Configuration and you will be able to see all the IP’s there.
