UCCX AXL Provider Login Failed & Change of UCCX IP’s via CLI

Scenario :-

This post is related to two topics

1- How to change UCCX IP’s via CLI

2- UCCX AXL Provider Login Failed

After the change in IP of CUCM cluster, UCCX AXL services were not completely up and running. I was unable to see AXL services are registered in UCCX CM Service Manager. I dragged and selected new IP’s but still AXL was not registered.


Steps taken initially to resolve the issue

  1. Created new AXL user in CM and assigned in the UCCX AXL Service
  2. Restart Engine
  3. Tried synching data
  4. Restarted Cluster

When I checked in the CLI for AXL user, there were still old IP’s configured in the system and AXL, JTPAI and RMCM still selected on them. I manually added new IP’s via CLI with the below method.

  1. admin: show uccx provider ip
  2. admin: show uccx provider ip axl
  3. admin: show uccx provider ip jtapi
  4. admin: show uccx provider ip rmcm

     

     

JTAPI

admin:show uccx provider ip jtapi

 UCCX JTAPI Provider is 10.10.110.1,10.10.110.2

 Node specific information: 10.80.80.11,10.70.80.12

 Command successful.

admin:

admin:set uccx provider ip jtapi 10.80.80.11,10.70.80.12

 UCCX JTAPI Provider is set to 10.80.80.11,10.70.80.12

 Node specific information: 10.80.80.11,10.70.80.12

 Please restart Unified CCX for the changes to take effect!!

 and then please restart Cisco Tomcat using CLI command “utils service restart Cisco Tomcat”!!

 Command successful.

admin:

RMCM

admin:show uccx provider ip rmcm

 UCCX RMCM Provider is 10.10.110.1,10.10.110.26

 Node specific information: 10.80.80.11,10.70.80.12

 Command successful.

admin:

admin:set uccx provider ip rmcm 10.80.80.11,10.70.80.12

 UCCX RMCM Provider is set to 10.80.80.11,10.70.80.12

 Node specific information: 10.80.80.11,10.70.80.12

 Please restart Unified CCX for the changes to take effect!!

 and then please restart Cisco Tomcat using CLI command “utils service restart Cisco Tomcat”!!

 Command successful. admin

     

AXL

admin:show uccx provider ip axl

 Cisco Unified Communications Manager IP is 10.10.110.1,10.10.110.26

 Node specific information: 10.80.80.11,10.70.80.12

 Command successful.

admin:

admin:set uccx provider ip axl 10.80.80.11,10.70.80.12

 Cisco Unified Communications Manager IP is set to 10.80.80.11,10.70.80.12

 Node specific information: 10.80.80.11,10.70.80.12

 Please restart Unified CCX for the changes to take effect!!

 and then please restart Cisco Tomcat using CLI command “utils service restart Cisco Tomcat”!!

 Command successful.

admin:

You can check the AXL Service Provider Configuration and you will be able to see all the IP’s there.

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